THE PERFORMA™ PROMISE - Limited Lifetime Guarantee
All Products (Additional text below for Meal Prep Bags)
PERFORMA™ products are designed with the athlete in mind. Manufactured to perform under extreme conditions, PERFORMA™ products are THE choice for the fitness enthusiast.
PERFORMA™ proudly stands behind the design, quality, materials and workmanship that goes into every ultra-premium product we make. We are pleased to offer all our valued customers THE PERFORMA™ PROMISE – a limited lifetime guarantee that applies to the following product issues:
WHAT IS COVERED:
- Material Issues
- Workmanship Issues
- Defective Products
- Purchased in US and Canada by an Authorized Retailer
WHAT IS NOT COVERED:
- Normal Wear & Tear
- Dents & Scratches
- Fading & Paint Chips
- Accidental Damage (like a dropped product)
- Product Misuse & Improper Care
- Cleaning Related issues
If you experience a material or workmanship issue with your PERFORMA™ product please contact us and we’ll respond to your inquiry within 1-3 business days. Please note that we will directly deal with any warranty requests in Canada and the US. Any International claims will be processed through our International Distributors or the company that you purchased the product from. You will need to reach out to these companies directly. If this is not a possibility, we are able to provide a credit for the cost of the product for purchase on our website (pending review of warranty request). We will NOT cover the cost of International shipping, the customer is responsible for International Shipping expenses.
PERFORMA™ reserves the right to request photographic proof of product defect, and request that the defective product in question be shipped to PERFORMA™ to verify the defect or to aid in quality control efforts. We do not offer monetary reimbursement nor is the Guarantee transferable. PERFORMA™ will repair or replace, at its discretion, any defect in materials or workmanship for the lifetime of the product. We strive to quickly replace defective products with current inventory and sometimes that means a comparable product or color.
PERFORMA™ MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE PRODUCT OR THE MERCHANTABILITY OR FITNESS THEREOF FOR ANY PURPOSE. This warranty does not apply to product that has been damaged as a result of improper maintenance, accident, other misuse or acts of God. This warranty is void if the product is repaired or modified in any way. The total liability of PERFORMA™ for any loss or damage, whether based on contract, warranty, negligence or otherwise, shall not exceed the purchase price of the PERFORMA™ product. In no event shall PERFORMA™ be liable for consequential, incidental or special damages of any kind. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For additional questions or inquiries please contact our service department at: firstname.lastname@example.org.
Meal Prep Bags
WHAT IS COVERED BY THE WARRANTY?
Manufacturing defects in materials and workmanship are covered if are documented IMMEDIATELY upon purchase and with detailed photos – if these damages occur post usage we will replace the bag at our own discretion.
Some examples of such defects would include (but are not limited to)
- Incomplete stitching;
- Faulty Embroidering
- Frayed or malfunction webbing or elastics
- Broken zippers and clips
- Cracked or torn lining
- Incorrectly sewn in zippers
- Leaking Ice Packs
- Cracked or misaligned meal prep containers
WHAT IS NOT COVERED BY THE WARRANTY?
Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage.
Any damage to or loss of contents of a bag, loss of use, loss of time, or similar
expenses are not covered. Unless a product is designed and stated to be machine washable, use of washing machines can result in damage not covered by our warranty. Dryers are never recommended, and damage will not be covered under the warranty. Wear and tear is damage that naturally and inevitably occurs as a result of normal use.
Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear.
Usual wear and tear not covered by the limited lifetime warranty includes:
- Color fading from sun exposure
- Fabric wear - especially in high wear areas such as corners, binding, worn
- velcro, and worn shoulder or back padding.
- Accidental damage includes:
- Rips or cuts in fabric
- Animals chewing or clawing on our products and
- Damage arising from airline abuse such torn material wear and staining.
The PERFORMA™ Company
Click HERE to go to our Warranty Request Form